OUR METHODOLOGY

Philosophically, SAFCHAIN has been designed for making implementation simple, fast and undisruptive allowing users to Do-It-Themselves (DIT) with minimum resources. SAFCHAIN being in the cloud and fully managed by our team, means you don’t need expensive on premise hardware servers, maintenance and upgrades. Our aim is to make the on-going operational utilization of SAFCHAIN effective and economical for our customers.
We however recognize that some users of SAFCHAIN may need assistance at times and who can avail our customized services at competitive hourly rates. Our implementation approach has been designed over years using the experiences gathered from hundreds of TOS implementations. We fully understand port business so decisions are made jointly during implementation process.


IMPLEMENTATION AND TRAINIG

Implementing is simple but our decades of experience suggests that the total cost of ownership is significantly lowered when the superusers are adequately trained. We can provide both online and onsite training to all customers which can be further supported by additional training resources such as documentation and videos. Familiarization and refresher training courses can also be delivered to existing or new users.

PROJECT MANAGEMENT

Basic to advanced level of project management methodology can be provided depending on the size of the implementation e.g. a small facility will need minimum PM resources. You can also avail our project management expertise and resources for other software implementations such as ERP, CRM, Financial Software, etc.

BEST PRACTICE CONSULTATION

Initial and on-going consulting services ensure SAFCHAIN is set-up the right way for your business. Consulting services are available for both existing customers and prospective customers. In performing a needs analysis and review of business processes, we can understand complex and unique business processes and requirements.

SUPPORT

Support is delivered by experienced and knowledgeable consultants. Unlike many other software companies, when you have a question, you are always dealing with someone who has the necessary in-depth understanding of SAFCHAIN or domain processes.

ONLINE CUSTOMER PORTAL
Visit our Online Customer Portal where pre-recorded training videos of SAFCHAIN are regularly updated. Customers can save costs by using the training videos as opposed to contacting support directly when dealing with small issues and as a tool for training new employees.

E-MAIL
Support is primarily available via e-mail support@safchain.com. Click here to submit your question to SAFCHAIN support team.

PERSONAL VOICE CALL
Please contact us if you need customized support packages via phone available from 9AM to 5PM Monday to Friday, with provisions in place for emergency situations and for clients who operate outside of those hours.


CUSTOM DEVELOPEMENT


Whether using SAFCHAIN or not, customers can avail our services to build enterprise grade scalable, and secure web and mobile applications, portals and IoT solutions for their business.

WEB AND MOBILE APPLICATIONS
The advantage of custom web and mobile applications is that they can be customised exactly to the way your business works. Whether you need to build a custom app from scratch, migrate your legacy backend, or streamline existing front-end functionality, we can accomplish that in an effective and cost-efficient manner.
We can offer business intelligence solutions, application migration to cloud, collaboration and portal development, document management solutions, secure intranets and extranets and portal setup, maintenance, support and upgradation.
Web and Mobile applications can be custom developed for a Port’s functional roles and processes such as Ship/Rail/Truck Cargo Checker, Reefer Temp Recording, Cargo and Equipment Damage Checking, Vehicle Appointment Systems, etc.

WEB PORTALS
Web portals are excellent tools to get stakeholders collaborating and sharing information on a common platform. We can build enterprise-grade secure web-portals for our customers offering the best of performance, efficiency and extensibility. We can combine web portals with expansive collaborative capabilities, access to aggregated information, self-service workflows and enterprise social functionality.